Call smarter. Call faster.
CallPro is the VoIP calling platform for teams that take calling seriously. Call recording, AI detection, predictive dialing, agent monitoring and real-time dashboards — fully integrated with RelayPro.
Everything a calling team needs.
In one platform.
CallPro combines VoIP telephony, call recording, intelligent routing and real-time monitoring. No separate tools. No manual logging. Everything automatically linked to your CRM.
Call Recording
Every call is automatically recorded and linked to the lead or customer in RelayPro. Listen back, coach and analyze — at any time.
AI Detection (AMD)
Answering Machine Detection automatically recognizes whether a human or voicemail answers. Only live calls are routed to agents.
Predictive Dialing
Automatically dial multiple numbers simultaneously. CallPro predicts when agents become available and continuously optimizes dialing speed.
Agent Monitoring
Listen to live calls. Whisper coaching to agents without the customer hearing. View real-time KPIs per agent, team or campaign.
Live Dashboards
Real-time overview of your entire calling operation. Calls, wait times, conversions, average call duration — all in one dashboard.
CRM Integration
CallPro is natively integrated with RelayPro. Click-to-call from leads, automatic call logging, notes and follow-up actions — all in one place.
Three steps. Calling at full power.
Set up campaign
Load your call list, set up scripts and configure the dialer. Predictive, progressive or preview — choose the mode that fits your campaign.
Agents call
CallPro dials automatically. AMD filters voicemails. Only live calls are connected. Agents call, log and move on — no manual dialing.
Monitor & optimize
Track everything live. Listen in, coach agents, analyze recordings and adjust based on data. Compliance monitoring via CallCheckPro optionally included.
Full control.
Real-time.
Managers see everything. Listen to live calls, whisper coaching, view KPIs and intervene when needed — without the customer noticing.
- Listen to active calls in real time
- Whisper coaching to agents
- Real-time KPIs per agent and team
- Automatic call logging with leads
- Call duration, wait times and conversion rates
- Wallboard mode for the floor
Three modes. One system.
Choose the dialing mode that fits your campaign. From high-volume outbound to consultative sales — CallPro adapts.
Predictive
Maximum volume. CallPro automatically dials multiple numbers and only connects live calls to agents. Ideal for large outbound campaigns.
- Automatic multi-line dialing
- AMD filtering built in
- Real-time pacing algorithm
Progressive
One call per agent at a time. Automatic dialing as soon as an agent becomes available. Balance between volume and call quality.
- One line per agent
- Automatic follow-up
- Higher contact ratio
Preview
Agent sees customer info before calling. Ideal for consultative sales and complex calls where preparation is essential.
- Customer info visible upfront
- Agent initiates call manually
- Maximum call quality
Compliance monitoring via CallCheckPro
CallCheckPro analyzes 100% of your call recordings for quality and compliance. Every call recorded via CallPro automatically flows to analysis — no extra configuration needed. Configurable checkpoints, red flags and a complete audit trail.
Calls secure. Data protected.
EU Servers
All call data and recordings on servers within the EU. No data transferred to the US or other countries outside the European Union.
Encrypted recordings
Call recordings encrypted at rest (AES-256). Configurable retention periods. Automatic deletion after expiry.
Audit Logging
Who called whom, when, how long. Complete audit trail. Exportable for internal audits and compliance reports.
FAQ
What is CallPro?
CallPro is the VoIP calling platform within the Pro ecosystem. It provides call recording, AI detection (AMD), predictive dialing, agent monitoring and real-time dashboards. CallPro is seamlessly integrated with RelayPro CRM — calls are automatically logged with leads and customers.
Can CallPro run standalone?
CallPro is designed to work seamlessly with RelayPro CRM, but can also be deployed as a standalone VoIP solution. The biggest strength is in the combination: leads, calls and follow-up in one system.
Are calls automatically recorded?
Yes. Every call is automatically recorded and linked to the lead or customer in RelayPro. Recordings optionally flow to CallCheckPro for automatic quality and compliance analysis. Recordings are encrypted on EU servers.
What is AMD?
AMD stands for Answering Machine Detection. CallPro uses AI to automatically recognize whether a human or voicemail answers. Only live calls are routed to agents. This significantly increases productivity — agents spend their time on real conversations.
What’s the difference between predictive and progressive dialing?
With predictive dialing, CallPro automatically dials multiple numbers simultaneously and only connects live calls — maximum volume. With progressive dialing, CallPro dials one number per agent as soon as they become available — more control, higher contact ratio. Preview dialing lets agents see customer info before calling.
What does CallPro cost?
CallPro is billed separately based on call minutes. Exact rates depend on volume and configuration. CallPro costs are separate from your RelayPro subscription. Contact us for a custom quote.
Is CallPro GDPR compliant?
Yes. CallPro runs on EU servers. Call recordings are encrypted with AES-256. Configurable retention periods, full audit logging and data processing agreement included as standard. Compliance monitoring via CallCheckPro optional.
Ready to run your calling team at full power?
Book a 20-minute demo. You’ll talk to the builder, not a sales team.
Prefer to call or email directly?
06 1493 5250 ·
software@bwiser.nl